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What
Our Clients Say
Strong
endorsements from our clients
"We decided to outsource the EDI operation to Innovate EDI Managed Services
in March of 2004. It has worked out perfectly. Our ability to do EDI
competently has positioned us very well with the trading partner requiring
the new package [of 10 new ASC X12 transactions]. We protected our relationship
with them. The original volume of 300-400 transactions is now up to
about 1500 per month. "And we're now relying on Innovate EDI
Managed Services to help us with our expansion into global markets.
We're in the midst of a program in Australia as we speak, where we're
doing a full set of transactions with a coal consortium. The new transactions
will be using the EDIFACT- based EANCOM standard, in which we have no
particular expertise. Once again, Innovate EDI Managed Services is empowering
us to do business better and in new areas."
Ted Benham
VP-Information Technology
Jennmare Corporation
Pittsburgh, Pennsylvania
"The IV&V consultants
from Innovate E-Commerce continue to provide exceptional independent
verification and validation services to the largest state government
project in North Carolina. Over the past two years, their consultant
staff has been instrumental in ensuring architectural integrity throughout
the design and early development phases of our MMIS solution."
Angeline Sligh
Director of IT, Office of MMIS
Department of Health and Human Services
State of North Carolina
Raleigh, North Carolina
"We
were already a customer of Innovate E-Commerce. They had a great track
record with us and good people. They are focused on technology for moving
data. And the price was right,” explains Buxton. “Through outsourcing,
we would save the equivalent of one staff-position salary, plus operational
costs including hardware, software and communications. We stood to save
about $80,000 per year, could re-deploy existing EDI staff, and our
operations would improve. “We went live in 2004 with Innovate E-Commerce
handling the day-to-day management of our EDI,” says Buxton. “Our internal
EDI person now has much more time to participate in other IT initiatives,
and Innovate E-Commerce is in direct communication with 25 of our U.S.
facilities for day-to-day problem resolution. If data is missing, for
instance, their people work directly with Koppers people in the field
to get answers. Koppers’ IT doesn’ t need to get involved in the majority
of the cases.”
Jim Buxton
Director of IT
Koppers Inc.
Pittsburgh, PA
“By utilizing Innovate EDI
Managed Services, we were able to put the EDIINT initiative into place
without adding cost. In fact, we’ve been able to cut our costs by about
40% by moving to EDIINT, eliminating VAN charges, and by mandating that
all of our suppliers standardize to this format,” explains Gallagher.
“As more and more suppliers adapt to newer inventory planning and we’re
moving sales item information around, I expect that using Innovate’s
service will cost us 75% less than using a VAN,” he adds.
Cliff Gallagher
Business Area Manager
Giant Eagle
Pittsburgh, PA
"Our organization struggled
with E-Commerce and its potential benefits. Innovate E-Commerce helped
us build and implement a customer-focused plan that had a profound positive
impact across our entire value chain – customers, suppliers, and
employees. We've reduced our costs and substantially increased our ability
to serve our customers. We highly recommend Innovate to anyone looking
for hard-hitting results from e-commerce."
VP
Electronic Commerce
Healthcare Manufacturer
"We had recognized the
need to modernize our business applications, but Innovate E-Commerce's
assessment methodologies allowed us to look at our portfolio of high
profile applications and develop a strategy and business case to create
a modernization roadmap that is both efficient and cost effective."
David Wolfe
Dpty Director App. Development
OH Dept. of Jobs and Family Services
Columbus, Ohio
"Liebert is the world's leading supplier of computer support systems
such as precision air conditioning and power production systems. We
do not go to market through retail channels and therefore never worked
with EDI. So when I was faced with a major customer requesting a complex
EDI relationship, I knew this was not a core competency we had, nor
wanted. I turned toward Innovate E-Commerce and we formed what has become
a very effective partnership. Innovate helped us navigate through a
complex consignment supply-chain design including EDI between us, our
customer, a third-party logistics company, and freight company. Innovate
spared us involvement with technical EDI personnel from those companies,
as well as VAN, EDI and web software, hardware, and EDI translation
operating issues. I focused on solving the business problem. I have
found Innovate a pleasure to work with both from a consulting and Managed
Service Provider standpoint."
Mike Pittman
Manager Application Development
Liebert Corporation
Westerville,Ohio
 "We were able to offer
a payment gateway for enterprise-wide use in record time. We could not
have accomplished this without the technical and business expertise
brought to the table by Innovate E-Commerce. Their PAY-CENTRAL™
Electronic Payment Gateway offers the basis for conducting future financial
transactions across state government."
Don Waugh
Assistant
State Controller
State
of North Carolina
Raleigh, North Carolina
"The CPS
[Common Payment Service, based on Innovate E-Commerce's PAY-CENTRAL™
Electronic Payment Gateway] system has been up and running reliably
since September. We've experienced no downtime despite 200% higher load
than expected. This system is key to our citizens' ability to enter
the virtual halls of government from their homes and businesses, and
take care of their government-related transactions with unprecedented
speed, accuracy and convenience."
Don
Waugh
Assistant
State Controller
State
of North Carolina
Raleigh,
North Carolina
"Innovate E-Commerce
has been our business partner for several years. Their staff took our
company's EDI effort from a business goal to a functioning production
environment. Their help enabled us to transition to a new SAP ERP system
without disrupting our EDI environment or our trading partners. Their
assistance allowed us to reduce development time and improve overall
productivity!"
Wendy
Armstrong
Manager
Web
Applications Development
Respironics,
Inc.
Pittsburgh,
Pennsylvania
"Innovate made
our project look like a piece of cake. In four months, with their E-Commerce
help, FedEx Freight had reduced the backlog [of EDI requests] to a manageable
number and we were well on our way to totally eliminating it. FedEx
Freight emerged with a brand new promise to our customers – that
we could deliver on EDI requests with rapid turnaround."
Tom
Gruppo
Manager
of E-Commerce EDI
FedEx
Freight, a FEDEX Company
Phoenix, Arizona
"Prior to
bringing Innovate E-Commerce aboard as our outsource for EDI, Mizkan
had been using "a lot of consultants," according to Olivia Young, Manager
of Information Services. "We were being billed a ton just to have consultants
check our transmissions, plus the maps weren't that great. I would spend
all day looking at reports, double-checking the activity. Something
had to be done. "Once we had established a relationship with Innovate
E-Commerce, our service improved remarkably. The overall programs and
maps were much more efficient, the data was processed efficiently, the
reports were done correctly, and the integrity of the data was second-to-none.
It was refreshing!"
Olivia
Young
Manager
of Information Services
Mizkan
Americas, Inc.
Mt. Prospect, Illinois
"The road to software
cost reduction is neither smooth nor easy. You need to constantly sell
the concept to Executive Management and trumpet your successes. And
you'll get plenty of resistance from both employees resisting change
and vendors who are faced with losing contracts. To succeed, you must
have a long-range plan for software and a firm resolve to cut costs.
In one instance, our software costs went from six figures a year to
under $300. Innovate E-Commerce proved to me that outside consultants
can provide tremendous value. Just be sure you get consultants, as I
did, with significant experience and a proven track record."
Pat
LaBarbera
Former
CFO
State
of North Carolina
Raleigh, North Carolina
"In
addition to allowing customers to pay by e-checks, Innovate's PAY-CENTRAL™
allows us to consolidate all of our batch ACH processes into a central,
secure, efficient service."
John
Chapman
Applications
Systems Analyst / Developer
Washington State University
Pullman,
Washington
"We had recognized
the need to modernize our business applications, but Innovate E-Commerce's
Legacy Modernization assessment methodologies allowed us to look
at our portfolio of high profile applications and develop a strategy
and business case to create a modernization roadmap that is both efficient
and cost effective."
David
Wolfe
Deputy Director, Application Development
Department
of Jobs and Family Services
State of Ohio
Columbus, Ohio
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